Customer Service
Price, specifications and terms of offers are subject to change without notice.Superiorhorns.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. The customer will pay return shipping charges for all RMA services.
- Sales Tax
- Sales tax is only required for orders shipping within our resident states of business. All orders shipping within New York state will be charged applicable sales tax according to our area tax rate.
- Money Back Guarantee/Refund Policy
- All merchandise unless otherwise indicated may be returned within 30 days from the shipment arrival date for a refund. A Returned Merchandise Authorization (RMA) number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made to reflect the returned products condition. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Superiorhorns.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
- Superiorhorns.com Satisfaction Guarantee
- Superiorhorns.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except when otherwise noted in the product listing.
- Physical Damage Policy
- Physical damage to any product purchased at Superiorhorns.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
- Restocking Fee
- A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds will be made after 30 days.
- Processing Time
- Superiorhorns.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from us are news updates and recent orders and/or returns.
- Privacy
- Superiorhorns.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from us are news updates and recent orders and/or returns.
- Installation and tech support
- It is assumed that the purchaser/installer is familiar with the safety, proper handling of tools, torque feel to brass air fittings and basic knowledge of intended applications. If you are not sure of installing the purchased product, please refer to a professional. Superiorhorns.com is not liable for improper installation, usage or ANY damages whatsoever by the consumer, installer or user. USE GOOD SENSE and SAFETY AT ALL TIMES!
Caution: Check local noise abatement ordinances to avoid legal violations! - For any questions about our products and installation procedures, please call our tech support line at: 516.791.0214
- Warranty
- Superiorhorns.com warranties to the original purchaser, for three months from the date of purchase, that this product is free from defects in workmanship and materials. If there is such a proven defect, Superiorhorns.com at its option, will either repair or replace the item free of charge, if it is returned within three months from the date of purchase together with proof of purchase. Superiorhorns.com reserves the right to inspect any defect prior to settling any warranty claim by repair or replacement. This warranty is limited as above provided and Superiorhorns.com will not be responsible for fire or other casualty or accident, due to neglect, abuse, abnormal use, modifications, faulty installation of this product, or natural causes.
ANY EXPRESSED WARRANTY NOT PROVIDED HEREIN IS EXCLUDED AND DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF THREE (3) MONTHS. UNDER NO CIRCUMSTANCES SHALL SUPERIORHORNS.COM BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY OR OTHERWISE.